Legal Documents

Terms of Service

1. Introduction & Acceptance

These Terms of Service ("Terms") govern your access to and use of Feedbi ("Service"), operated by Kovacs Kornel e.v., a sole proprietor registered in Hungary ("we", "us", "our").

Business Details:

• Name: Kovacs Kornel e.v. (Sole Proprietor / Egyeni vallalkozo)
• Address: H-3154 Szuha, Kossuth ut 122., Hungary
• Email: support@feedbi.app

By registering for an account or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

2. Definitions

• "Service" refers to the Feedbi platform, including all features, widgets, APIs, and related services.
• "User" or "You" refers to the individual or entity that registers for and uses the Service.
• "End User" refers to individuals who interact with your feedback widgets or submit feedback through your projects.
• "Content" refers to all data, text, images, and other materials submitted through the Service.
• "Testimonial" refers to ratings, reviews, or feedback displayed publicly through our testimonial features.
• "Widget" refers to the embeddable feedback collection interface provided by the Service.

3. Service Description

Feedbi provides:

• Feedback collection widgets for bug reports, feature requests, and ratings
• Testimonial management and public display features
• Dashboard for organizing and analyzing feedback
• API access (available on paid plans)

4. Account Registration

To use the Service, you must:

• Provide accurate, current, and complete registration information
• Maintain the security of your account credentials
• Be at least 18 years old or have legal authority to enter into this agreement
• Use only one account per person or legal entity

You are responsible for all activities that occur under your account.

5. Subscription Plans & Payment

We offer three subscription tiers:

• Free: Limited features at no cost
• Starter: $19/month (billed monthly) or $190/year
• Pro: $39/month (billed monthly) or $390/year

Payment processing is handled by Paddle, who acts as our Merchant of Record. Paddle handles all billing, VAT/tax calculation, and currency conversion. Prices are displayed in USD; Paddle converts to your local currency at checkout.

By subscribing to a paid plan, you authorize Paddle to charge your payment method on a recurring basis until you cancel.

6. Refund Policy

We offer a 14-day money-back guarantee. If you are dissatisfied with Feedbi within 14 days of your purchase, contact us at support@feedbi.app and we will process a full refund - no questions asked.

Upon refund:

• Your account will revert to the Free plan
• You retain access to your data
• Features exceeding Free plan limits will become unavailable

EU Withdrawal Right: If you are in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the Consumer Rights Directive. This right is fully honored.

7. User Content & Intellectual Property

Your Content: You retain full ownership of all testimonials, feedback, and other content you submit to the Service.

License to Feedbi: By submitting content, you grant us a worldwide, non-exclusive license to host, store, display, and distribute your content solely for the purpose of providing the Service.

End User Consent: You are responsible for obtaining appropriate consent from End Users before collecting and displaying their testimonials publicly.

Content Removal: We reserve the right to remove content that violates these Terms or applicable law.

8. Acceptable Use Policy

You agree not to:

• Submit or display false, misleading, or fabricated testimonials
• Use the Service for spam, harassment, or illegal activities
• Attempt to scrape, reverse-engineer, or interfere with the Service
• Impersonate other individuals or entities
• Collect testimonials without proper disclosure when incentives are provided

If you offer incentives for testimonials (discounts, free products, etc.), you must clearly disclose this to comply with FTC guidelines and equivalent regulations.

9. Limitation of Liability

To the maximum extent permitted by law:

• We are not responsible for the accuracy of third-party content or testimonials
• Our total liability is limited to the fees you paid in the 12 months preceding the claim
• We do not warrant uninterrupted or error-free service
• We are not liable for indirect, incidental, or consequential damages

Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.

10. Termination

By You: You may cancel your subscription and close your account at any time through your account settings or by contacting support.

By Us: We may suspend or terminate your account for violations of these Terms, with notice where practicable.

Data Export: Upon request before account deletion, we will provide an export of your data in a standard format.

11. Governing Law

These Terms are governed by the laws of Hungary and the European Union. Any disputes shall be resolved in the competent courts of Hungary.

EU Online Dispute Resolution: If you are an EU consumer, you may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

12. Changes to Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice via email or prominent notice on our website. Continued use of the Service after changes take effect constitutes acceptance of the new Terms.